Last updated: 22 April 2026 · My Spanish Student Visa / Retail Consulting UK Ltd
All payments made to My Spanish Student Visa are final and non-refundable once charged. This policy explains how our staged payment structure works and what happens if your application is refused. If you have questions before you pay, please contact us — we’re happy to give you a straight answer before you commit.
By proceeding with any payment to My Spanish Student Visa, you acknowledge and agree that all fees are non-refundable once charged. This applies to every payment stage, regardless of the outcome of your application or any decision to withdraw from the service after payment.
We structure our fees so that the largest payment only arises on approval. No refund right exists for amounts already charged.
We structure our fees across two stages so that the final and largest payment only arises once your application is approved. You are never charged the final stage if your application is refused.
| Stage | Amount | When charged | Refundable? |
|---|---|---|---|
| Stage 1 — To get started | €300 | When you open your case | Non-refundable |
| Stage 2 — On approval | €499 | Only once your student visa is approved | Never charged if refused |
| Stage | Amount | When charged | Refundable? |
|---|---|---|---|
| Stage 1 — To get started | €150 | When you open your renewal case | Non-refundable |
| Stage 2 — On approval | €199 | Only once your renewal is approved | Never charged if refused |
If the Spanish consulate refuses your application, the Stage 2 payment (€499 for new applications, €199 for renewals) is never charged — these amounts simply do not arise.
Stage 1 payments already made are non-refundable. These fees reflect the substantial professional work already carried out on your case, including eligibility assessment, document review, translation coordination, and application preparation.
Following a refusal, our case team will review the decision and advise you on available options — including reapplication or appeal — at no additional charge for the initial review.
Refusals caused by inaccurate, fraudulent, or incomplete information provided by the client do not affect our right to retain all fees already paid.
If you choose to withdraw from the service at any point after a stage payment has been made, that payment is non-refundable. If you fail to respond to our team’s communications, fail to provide required documents, or otherwise cause your case to stall or lapse, the fees already charged remain payable and are not returned.
Spanish consulate visa fees (approximately €80 for most nationalities) are paid directly by the client at the consulate appointment and are not included in our service fee. These government fees are set by Spanish authorities and are not refundable by us under any circumstances.
Costs incurred on your behalf with third-party providers during case preparation — including official sworn translations, apostilles, and criminal record certificates — are non-refundable once instructed. These involve contracted external service providers whose fees are committed on your behalf.
Health insurance arranged through any provider is governed entirely by that provider’s own cancellation and refund policy. My Spanish Student Visa has no involvement in or responsibility for insurance refunds. Any request for a refund of insurance premiums must be made directly to the relevant insurer in accordance with their terms.
If you have a question about a charge or believe a payment was taken in error, please contact us at hola@myspanishvisa.com with your case reference number. We will acknowledge billing queries within 2 working days.
If you are dissatisfied with how your case was handled, please contact us in the first instance. If a dispute cannot be resolved, it is subject to the governing law and jurisdiction set out in our Terms and Conditions — namely the courts of England and Wales.
Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242
Email: hola@myspanishvisa.com