Legal

Privacy Policy

Last updated: 22 April 2026 · My Spanish Student Visa / Retail Consulting UK Ltd

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how My Spanish Student Visa, operated by Retail Consulting UK Ltd (hereafter "we", "us", or "our"), collects, uses, stores, and protects your personal data when you use this website or engage our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are

Data Controller: Retail Consulting UK Ltd
Company Number: 06711242
Registered Address: 211 Manchester New Road, Manchester M24 1JT, United Kingdom
Trading as: My Spanish Student Visa
Website: myspanishstudentvisa.com
Email: hola@myspanishstudentvisa.com

Retail Consulting UK Ltd is a company registered in England and Wales and is registered with the Information Commissioner's Office (ICO) as a data controller. As the data controller for the My Spanish Student Visa services, we determine the purposes and means of processing your personal data.

If you have any questions about this privacy policy or about how we handle your personal data, please contact us at the email address above.

2. What Personal Data We Collect

Depending on the services you use, we may collect and process the following categories of personal data:

Contact and identity information

Full name
Email address
Telephone number
Postal address
Country of residence and nationality

Passport and identity document details

Passport number, issue date, and expiry date
Copies of passports and national identity documents (for visa application purposes)
Date of birth

Education and enrolment information

Name of university, college, or school in Spain
Course name, level, and duration
Official letter of acceptance or enrolment from the Spanish institution
Academic qualifications relevant to your application

Financial information

Bank statements demonstrating sufficient funds to cover your study period in Spain
Evidence of financial support (scholarships, parental support letters, sponsorship documentation)
Information about your financial circumstances relevant to the student visa requirements

We collect financial information solely for the purpose of preparing your visa application. We do not use this information for any credit or financial assessment purposes.

Accommodation details

Proof of accommodation in Spain (rental contract, university residence confirmation, or equivalent)
Address of your intended place of residence in Spain

Immigration history

Previous visa applications and outcomes
Countries of residence over the last five years
Criminal record certificates (apostilled, as required for the student visa)

Health-related information

Medical certificate information, where required by the relevant Spanish consulate for your specific application

Health-related data is special category data under UK GDPR and is processed only to the extent strictly necessary for the preparation of your visa application, and only where required by the consulate, with your explicit consent.

Communications

Emails, messages, and other communications you send to us
Case notes and correspondence records relating to your application

Technical data

IP address
Browser type and version
Pages visited on myspanishstudentvisa.com
Date and time of visits

3. How We Collect Your Data

We collect personal data in the following ways:

Directly from you — when you complete an enquiry form, register on our dashboard, upload documents, or contact us by email or telephone.
Through our online dashboard — at dashboard.platinumlegalspain.com/student-visa, where you upload documents and manage your application.
From third parties with your consent — for example, from legal professionals or educational institutions acting on your behalf.
Automatically — through cookies and analytics tools when you visit myspanishstudentvisa.com. See our Cookie Policy for details.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance (Article 6(1)(b) UK GDPR): Where processing is necessary to provide the visa services you have requested, including preparing and managing your student visa application.
Legal obligation (Article 6(1)(c) UK GDPR): Where required to comply with immigration, regulatory, or UK statutory obligations.
Legitimate interests (Article 6(1)(f) UK GDPR): For analytics, website security, and improving our services, where these interests are not overridden by your rights.
Explicit consent (Article 6(1)(a) UK GDPR): Where processing involves special category data (e.g. health data where a medical certificate is required) or where we seek consent for marketing. You may withdraw consent at any time.

5. How We Use Your Data

We use your personal data to:

Process and manage your Spain Student Visa application
Communicate with you about your case via email and our client dashboard
Prepare, translate, and submit required documentation to the relevant Spanish consulate
Send service-related communications (case updates, document requests, approval notices)
Comply with legal, regulatory, and contractual obligations
Improve our website and services through anonymised analytics data
Send marketing communications, where you have provided consent

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

Spanish consular authorities — as required to process your student visa application at the relevant Spanish consulate.
Platinum Legal Spain — our Spanish legal partner, who provides specialist immigration support and legal expertise in relation to your case.
Official translation services — for the preparation of sworn official translations included in our service.
Technology providers — cloud hosting, client dashboard infrastructure, and payment processing, all operating under appropriate data processing agreements.
Professional advisers — accountants or insurers, under strict confidentiality obligations where necessary.

Any third parties who process data on our behalf are contractually required to do so only under our instructions and in compliance with UK GDPR.

7. International Data Transfers

As a Spain student visa service, we necessarily transfer personal data to Spain — for example, when submitting your application to a Spanish consulate or when working with translation partners or our Spanish legal partner. Transfers to EU/EEA countries benefit from UK adequacy regulations. For any other international transfers, we ensure appropriate safeguards are in place — including Standard Contractual Clauses or other lawful transfer mechanisms — to provide an equivalent level of protection for your data.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Typical retention periods are:

Application documents (passport copies, financial statements, enrolment letters, supporting documents): up to 7 years from the completion of your application.
Administrative and contractual records: up to 6 years.
Communications (emails, messages, case notes): up to 3 years from the end of your engagement.
Financial records: in accordance with UK statutory requirements.
Analytics and technical log data: up to 12 months.
Marketing data: until you unsubscribe or withdraw consent.

After these periods, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data in certain circumstances.
Right to restriction: Request that we limit how we use your data.
Right to portability: Request your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hola@myspanishstudentvisa.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.

10. Cookies

We use cookies and similar technologies on this website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our client dashboard uses industry-standard encryption and access controls. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

12. Children's Data

Our services are not directed at children under 16. We do not knowingly collect personal data from children. Where a child under 16 is included in a family or dependent student application, we process their data only as strictly necessary for that purpose, with parental consent.

13. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

For any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242
Email: hola@myspanishstudentvisa.com
Website: myspanishstudentvisa.com/contact