Legal

Privacy Policy

Last updated: 22 April 2026 · My Spanish Student Visa / Retail Consulting UK Ltd

This privacy policy explains how My Spanish Student Visa, operated by Retail Consulting UK Ltd (hereafter “we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you use this website or engage our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Retail Consulting UK Ltd
Company Number: 06711242
Registered Address: 211 Manchester New Road, Manchester M24 1JT, United Kingdom
Trading as: My Spanish Student Visa
Website: myspanishstudentvisa.com
Email: hola@myspanishvisa.com

2. Data We Collect

2.1 Data you provide directly

Name, email address, and nationality provided when contacting us or through our contact form
Personal information submitted when opening a case through our client dashboard, including passport details, financial documents, criminal record certificates, and proof of enrolment
Information about dependent family members included in your application
Payment information processed through our secure payment provider (we do not store card details directly)

2.2 Data collected automatically

IP address, browser type, and device information collected through standard server logs and analytics tools
Pages visited, time spent on site, and referral source data collected through cookies and analytics (see our Cookie Policy for full details)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance (Article 6(1)(b) UK GDPR): Where processing is necessary to provide the visa services you have requested, including preparing and submitting your student visa application.
Legal obligation (Article 6(1)(c) UK GDPR): Where required to comply with immigration, regulatory, or UK statutory obligations.
Legitimate interests (Article 6(1)(f) UK GDPR): For analytics, website security, and improving our services, where these interests are not overridden by your rights.
Explicit consent (Article 6(1)(a) UK GDPR): Where processing involves special category data or where we seek consent for marketing. You may withdraw consent at any time.

4. How We Use Your Data

We use your personal data to:

Process and manage your Spain student visa application or renewal
Communicate with you about your case via email and our client dashboard
Prepare, translate, and coordinate submission of required documentation to Spanish immigration authorities (via Platinum Legal Spain)
Send service-related communications (case updates, document requests, approval notices)
Comply with legal, regulatory, and contractual obligations
Improve our website and services through anonymised analytics data
Send marketing communications, where you have provided consent

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

Spanish immigration authorities (Spanish consulates) — as required to process your application
Platinum Legal Spain — our legal partner in Spain, who provides legal representation and case submission under appropriate data processing terms
Official translation services — for the preparation of sworn Spanish translations included in our service
Technology providers — cloud hosting, client dashboard infrastructure, and payment processing, all operating under appropriate data processing agreements
Professional advisers — accountants or insurers, under strict confidentiality obligations where necessary

Any third parties who process data on our behalf are contractually required to do so only under our instructions and in compliance with the UK GDPR.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom (including to Spanish authorities and Platinum Legal Spain in Spain), we ensure appropriate safeguards are in place — including standard contractual clauses or other lawful transfer mechanisms in accordance with the UK GDPR — to provide an equivalent level of protection for your data.

7. How Long We Keep Your Data

Administrative and contractual records: up to 6 years
Visa documentation: up to 5 years, unless legally required otherwise
Financial records: in accordance with UK statutory requirements
Analytics and technical log data: up to 12 months

After these periods, data is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data in certain circumstances
Right to restriction: Request that we limit how we use your data
Right to portability: Request your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hola@myspanishvisa.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO), at ico.org.uk.

9. Cookies

We use cookies and similar technologies on this website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our client dashboard uses industry-standard encryption and access controls.

11. Children’s Data

Our services are not directed at children under 16. We do not knowingly collect personal data from children. Where a dependent child is included in a family student visa application, we process their data only as strictly necessary for that purpose, with parental consent.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the “last updated” date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact Us

Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242
Email: hola@myspanishvisa.com

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